I got here throughout this on Mastodon (the BEST social media platform), shared by consumer Vee, and thought it was actually helpful. I haven’t been capable of finding out for positive the place it’s from, nevertheless it appears to be from an organization referred to as HackingHR.
Right here’s what it says:
UNDERSTAND THE SOURCE
Unkind conduct usually stems from the opposite individual’s struggles or insecurities. This may also help you reply with empathy.
RESPOND WITH EMPATHY
Present understanding and compassion, even when you disagree with the opposite individual.
MAINTAIN COMPOSURE
Keep calm and don’t to take unkind conduct personally. This lets you reply thoughtfully somewhat than react emotionally.
USE POSITIVE LANGUAGE
Keep away from destructive phrases and concentrate on constructive, optimistic communication.
TAKE A DEEP BREATH
Earlier than responding, take a second to breathe deeply, which may also help regain composure.
PRACTICE ACTIVE LISTENING
Attempt to perceive the opposite individual’s standpoint with out instantly leaping to conclusions.
SET BOUNDARIES
Kindness doesn’t imply tolerating abuse or disrespect. Set clear boundaries when mandatory.
SEEK COMMON GROUND
Discover areas of settlement or shared pursuits as a basis for optimistic interplay.
OFFER HELP
Generally, unkind conduct is a cry for assist. Serving to generally is a highly effective response.
DO NOT RETALIATE
Keep away from the temptation to reply in variety. Retaliation solely perpetuates the cycle of unkindness.
PRACTICE FORGIVENESS
Holding onto anger or resentment harms you greater than it impacts the opposite individual. Forgiveness may be liberating.
REFLECT AND LEARN
After the interplay, replicate on what occurred and think about methods to enhance future responses.